Local Delivery - Local deliveries are up to a radius of approximately 10 miles from our warehouse and start at £25 depending on distance. These local deliveries are often done at weekends.

National Mainland Delivery

England - £40

Scotland - £40
(Except KW, IV, AB, PH, PA, DD, DG, KA,FK, KY which are £60)

Wales - £40

Rapid Delivery - Certain items can be sent overnight for a surcharge of £10, or Saturday + £30

Overseas Delivery - We can deliver to your shipping agent for the prices shown above. We can arrange a quotation for deliveries worldwide. Please phone our orderline 08456 121 321 or email us.

Delivery Service Inland

We operate our own vans and drivers 7 days a week for the majority of our deliveries to provide you with the best and most trouble free delivery service we can. Our vans normally operate with a helpful driver who can deliver items to your door. On invitation from you he will help you locate the furniture to any reasonable location in your home. We'll help deliver most large and bulky item to any room, provided drivers do not feel there are any health and safety issues such as a staircase which is too narrow, or there is a danger of damage to the customer's property

If you require two man deliveries and/or set up and installation services we can arrange this for you at an additional charge.

Please phone our orderline 08456 121 321

SATISFACTION GUARANTEE

SHOP WITH CONFIDENCE - REMEMBER, ALL ORDERS ARE COVERED BY OUR 7-DAY SATISFACTION GUARANTEE

We are confident that you will be pleased with your purchase, which is why we offer a 7-day satisfaction guarantee. If within 7 days of delivery you're not entirely satisfied with your purchase, we will offer a credit note or a full refund*. All we ask is that the relevant item(s) are in the condition they were when delivered.

Certain products may be excluded from our 7-day satisfaction guarantee, you will be advised of this when ordering.

*Please note, full credit is at the Manager’s discretion on a per-order basis.
Credits will be for the value of item(s), excluding delivery charges applied. Contact our office and we will arrange free collection.

Your statutory rights are not affected.

FURNITURE CONSTRUCTION

All our furniture is of solid construction, except wardrobes & beds which due their size will be delivered part-assembled.

DELIVERY TIMESCALES

Certain ranges are made to order, and different manufacturers specify different lead times, therefore each range states a unique estimated delivery time.

We'll do our best to get your shopping to you within 3-6 weeks but it can depend on where you live and what's in stock. Please see individual product information pages for up-to-date delivery lead times on specific items.

Whilst we always endeavor to deliver within the timescales, supplier delays sometimes occur, we will advise you accordingly. Additionally, bespoke items sourced overseas may be subject to further delays.

Most deliveries are made in the morning (7.30am - 1pm) or afternoon (12pm - 6pm), although some products may vary. As soon as your goods are ready to be dispatched, a customer services agent will contact you to arrange a suitable delivery date. Please note that a signature will be required at the time of delivery.

For more information of delivery timescales on specific items, please contact us.

We know that unexpected things happen and there might be an instance when you can't be there to receive your delivery. If so, don’t worry. Just call us at least 3 days before the agreed delivery date and we'll arrange another convenient date with you.

We reserve the right to restrict these services at any time. We reserve the right to alter or amend delivery times in exceptional circumstances. All delivery times quoted are subject to stock availability and delivery location.

DAMAGES/RETURNS POLICY

Damages must be reported within 48 hours of delivery, following your notification by email,phone or fax to our office we will contact you within seven days to arrange exchange or supplemental delivery.

REFUNDS

How long will it take to receive a refund from returned products?
Products you wish to return must be in a saleable condition in its original, undamaged packaging, and we will consider the overall condition of the product being returned when making a refund. We will refund the price of the item to the purchaser or exchange it as soon as it is received by us. This will usually reach that account within 7 working days. Timings will, however, depend on the speed with which your credit/debit card company process the credit. A refund of the delivery charge will be given in the instance of incorrect, damaged or faulty goods.

BESPOKE AND MADE TO MEASURE SERVICE.

Feeling creative? Why not take advantage of our Bespoke and made to measure service.

At Maison Du Monde, we are pleased to offer our bespoke service whereby we can manufacture & finish most items of furniture to your design & size. All we require is a sketch with measurements, which can be email or faxed.

Whilst browsing our Online Store, look out for the Maison Du Monde, the vast majority of which is available to be made to your specifications. To request a quote for a bespoke item, please complete the forms below with your name and email address, in the third box please provide as much detail as possible of the item you require, including height, width & depth, and finish/colour. If based on an item listed on our online store, please quote item code/full description shown.

Please ensure you enter your email address.

On receipt of this information, we will contact you within 48 hours.